Terms and Conditions

These terms apply to viewing, purchasing, and selling products from Stoney Brook Contracting, LLC, doing business as The Pine Outlet, through thepineoutlet.com. By using the site, placing an order, or making a purchase, you agree to these terms.

Complete Agreement

These terms, along with any order acknowledgments or other documents from The Pine Outlet, form the entire agreement between you and The Pine Outlet for purchases made through the site. If you do not agree with these terms, do not use the service.

Limitation of Liability

Our liability is limited to the amount you paid for the goods. The Pine Outlet is not liable for indirect, incidental, or consequential damages.

Placing Orders

By placing an order, you confirm that you have the legal right to use the payment method provided and that the information you supply is accurate. You must be over 18 to use this service.

Pricing and Payment

Prices are subject to change without notice due to market conditions, availability, or errors. Payment methods include major credit cards and other options listed during checkout. Payment is subject to validation by your card issuer.

Order Cancellation

The Pine Outlet reserves the right to cancel orders for reasons such as product availability, errors, or suspected fraud. You can cancel orders and return goods according to our Return and Refund Policy.

Returns

You may return non-custom, stock products within 14 days of receipt if they are in resalable condition with proof of purchase. Custom or made-to-order products cannot be returned unless defective. For damaged products, note the damage on the carrier’s receipt and request an inspection report, then send the report and original packing list to The Pine Outlet for a claim and replacement.

Drop Shipping (MRCOOL)

Drop shipping service directly from MRCOOL is available. Drop shipping does not include inside delivery or installation. The manufacturer processes and ships orders Monday through Friday. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Some items may be placed on backorder, which may require additional time to ship depending on warehouse inventories. Shipping transit times start once your order leaves our warehouse. We highly recommend not scheduling your installation/replacement until you have received your product to avoid any possible additional charges. Since the shipping means are not via our delivery trucks, some delays in shipping or the inability to reach your home by the freight or ground carrier may occur, which are unfortunately out of our control.

Shipping transit times are not guaranteed and may vary depending on your delivery address. Lift Gate service is recommended on all our orders that contain large items; however, it is subject to availability within your local area. Once your order arrives, make sure to inspect every item on the pallet, count the number of items (boxes) on the shipment, and ensure that your count matches the count printed on the receipt before signing for your delivery. If the shrink wrap is torn or has been replaced during transit, mark the receipt wrap broken. Missing items or incorrect items must be noted on the delivery receipt and must be reported to The Pine Outlet within 24 hours of receiving your order by contacting us at info@thepineoutlet.com. Indicate which items are damaged or missing on the delivery receipt. We reserve the right to reject any claim for missing items if not reported within this period.

After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt with any discrepancies or issues after inspecting your shipment thoroughly, whichever is applicable.

We will work with the carrier to track missing items; please allow up to 7 business days for the freight carrier to locate your items. If the freight carrier is not able to locate the missing items, we will ship those items via the best method to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.

If your order arrives with damage, you must call or email us within 3 business days so we may assist you with a replacement order. If you are present at the time of delivery, please accept the items, but note the damage on the delivery receipt and contact us immediately.

You may return your unopened drop shipped order within 7 days for a refund, minus shipping costs, and a 15% restocking fee. Customers will be responsible for return shipping costs. Please keep your original boxes and packing materials for shipping.

Warranties

The Pine Outlet does not manufacture the products sold and disclaims all warranties, express or implied. Manufacturer warranties will be provided where applicable. Any descriptions or statements about the products are for identification only and not warranties.

Applicable Law

These terms are governed by New Hampshire law.

Indemnification

You agree to indemnify The Pine Outlet against any claims, liabilities, or expenses arising from your purchase or use of The Pine Outlet products.

Contact Us

Email: info@thepineoutlet.com
Phone: 603-735-6500
Address: 138 Pancake Rd, Andover, NH 03216

Also see our Privacy Policy and Return Policy.